Free Shipping over $150, Duties & Taxes Included. 14-day return policy.

We typically take 1 business day to process your order. However, during extremely busy periods, this can take 2-3 days. Once orders are processed, shipping times vary depending on select rate.

United States

We offer free standard shipping (4-9 days) on orders over $150. For orders under $150, Standard Shipping costs $9 and Express (2-4 days) $12. Duties & Taxes are included; we guarantee no additional charges on receipt.

Express shipments are sent via FedEx 2 Day - Residential. Standard shipments are sent via DHL Economy, USPS or OnTrack.

United Kingdom

We offer free standard shipping (2-3 days) on orders over £150. For orders under £150, Standard Shipping costs £4 and Express (2-3 days) £9. Duties & Taxes are included; we guarantee no additional charges on receipt.

Express shipments are sent via DHL Express. Standard shipments are sent via Royal Mail Tracked 48.

UK Offshore Islands

We offer free standard shipping (8-10 days) on orders over €150. For orders under €150, Standard Shipping costs €9 and Express (2-5 days) €22. Duties & Taxes are included; we guarantee no additional charges on receipt.

Western & Central Europe

Countries we ship to: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Ireland, Denmark, Andorra, Gibraltar, Vatican City, Monaco, Sweden.

We offer free standard shipping (2-7 days) on orders over €150. For orders under €150, Standard Shipping costs €9 and Express (2-3 days) €18. Duties & Taxes are included; we guarantee no additional charges on receipt.

Express shipments are sent via Fedex International Priority. Standard shipments are sent via SAMOS.

Eastern Europe

Countries we ship to: Åland Islands, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Türkiye.

We offer free standard shipping (8-10 days) on orders over €150. For orders under €150, Standard Shipping costs €9 and Express (2-5 days) €22. Duties & Taxes are included; we guarantee no additional charges on receipt.

Norway
Express shipping (2-15 days) costs €12. Shipments are sent via Fedex International Priority. Duties & Taxes are included; we guarantee no additional charges on receipt.

Switzerland
Express shipping (2-3 days) costs €12. Shipments are sent via FedEx Express. Duties & Taxes are included; we guarantee no additional charges on receipt.
Canada

Standard Shipping (5-12 days) costs $16 USD and Express (2-3 days) $20 USD. Duties & Taxes are included; we guarantee no additional charges on receipt.

Express shipments are sent via Fedex International Priority. Standard shipments are sent via SAMOS.

Australia & New Zealand

Standard Shipping (6-12 days) costs $8 and Express (3-10 days) $25. Duties & Taxes are included; we guarantee no additional charges on receipt.

Express shipments are sent via DHL WorldWide Express (WPX). Standard shipments are sent via SAMOS.

Rest of World

Currently we ship to the following territories: China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Brazil & Israel.

Standard shipping (2-5 days) costs £25.00. Duties & Taxes are included; we guarantee no additional charges on receipt. All shipments are sent via Fedex International Priority.

Please order by the below dates to receive your order in time for Christmas

UNITED STATES & CANADA
Express = 18 December
Standard = 15 December


UNITED KINGDOM
Express = 19 December
Standard = 18 December


ALL EUROPEAN COUNTRIES
Express = 18 December
Standard = 12 December

ALL OTHER COUNTRIES
Express = 17 December
Standard = 10 December

If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us. 

Unfortunately, we cannot change your order once it is placed and confirmed. However, you are able to return your items, please see our Returns Policy for more information. 

Once your order has been dispatched, we will email you your tracking number. 

Cou Cou delivers all packages with duties paid so there are no unforeseen surprises at point of delivery.

Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Return shipping is the customer’s responsibility unless the item is faulty.

To start a return, log in or create an account here.

Please keep your postage tracking, as we can’t be responsible for lost or untracked items. Once your request is approved by our team, we’ll provide the return address via email. Items must be unworn, unwashed, and in their original condition and packaging. For hygiene reasons, all returns are carefully inspected. Returns that don’t meet these requirements may not be accepted. Original shipping fees are non-refundable, except for faulty items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately we do not offer exchanges at this time. If you would like a different product or size, please return your original item and place a new order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@coucouintimates.com.

To start a return, log in or create an account. Enter your email, then check your inbox for a six-digit code and use it to sign in. Select the order (and items, if more than one), choose a return reason, add a note if needed, and click Request return.

If you need any help with an order, please reach out to our team at hi@coucouintimates.com

Press & Marketing: kristina@coucouintimates.com

Careers: careers@coucouintimates.com 

Please head to our Stockists page for more information.