Shipping Policy
Processing Time
We typically take 1 business day to process your order. However, during extremely busy periods, this can take 2-3 days. Once orders are processed, shipping times vary depending on select rate.
Shipping Rates and Options
United Kingdom
We offer free shipping on all orders over £110.00 in the UK.
Royal Mail Tracked: £4.00
DPD Next Day: £6.00
Domestic Express: £9.00
European Union
We offer free shipping on all orders over €110.00 to most European countries.
Ground (2 - 12 days): rates vary €8.50 - €16.00
Express (1 - 3 days): rates vary €22.00 - €24.00
United States
We offer free shipping on all orders over $110.00 in the US.
Ground (1 - 5 days): $10.00
2 Day Express (2 days): $15.00
Priority Overnight (1 day): $25.00
Canada
We offer free shipping on all orders over £110.00.
Ground (5 - 15 days): £7.00
Express (1 - 3 days): £20.00
Australia & New Zealand *
Ground (5 - 15 days): £15.00
Express (2 - 5 days): £25.00
Asia *
Currently we ship to the following Asian Countires: China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates.
Express (2- 5 days): £25.00
*Please note we currently do not offer free shipping options to these regions.
Delivery
If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us.
Changing Shipping Information
Unfortunately, we cannot change your order once it is placed and confirmed. However, you are able to return your items, please see our Returns Policy for more information.
Tracking Your Order
Once your order has been dispatched, we will email you your tracking number.
Import Duties
Items shipped outside the UK may be subject to import duties and taxes applicable to your country or country you are shipping to. Customers are solely responsible and liable for any duties, GST or VAT that are specific to their country. We recommended that you contact your local customs office for further information. Customs, duties and taxes are non-refundable by Cou Cou if you choose to return your order for any reason.
Return Policy
OUR POLICY
NEED A RETURN?
Log in to your account or to create an account to begin here.
In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
Contact Us
Questions, thoughts or just want to say "cou cou"?
Customer Service: hi@coucouintimates.com.
Press & Marketing: press@coucouintimates.com.
Careers: careers@coucouintimates.com.
Site by inspografik studio.
Stockists
- Online
- SSENSE
- NET-A-PORTER
- Arive
- AU
-
TNT
- JP
- United Arrows
- Estnation
- MIDDLE EAST
- Bloomingdales Dubai