Return Policy

OUR POLICY

-You must request a return within 14 days of receiving the item(s).

-At this time, we can only accept returns, as we cannot accommodate exchanges.

-Customer is responsible for return shipping costs (except in the case of faulty items). Please keep the return postage tracking information for your records as proof of shipping.  Cou Cou will not be held liable for issues with tracking your return to us or lost items. Return addresses will be provided at the point of return request approval.

-Items must be returned in their perfect original condition and protective packaging, unworn and unwashed. Item(s) must not have been worn or altered in any way. For hygiene reasons the items will be checked thoroughly upon return.

-Returns that do not meet our policy will not be accepted. 

-The cost of the original freight and returns fee will not be reimbursed or refunded, except in the instance of faulty items. 

-We do not accept returns on sale items. All sale items are final. 

NEED A RETURN?
Log in to your account or to create an account to begin here.

In the Email field, enter your email address, and then click Continue.

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

1. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return. 
4. Select a return reason and add a note for the store.
5. Click Request return.