Shipping policy

Processing Time

We typically take 1 business day to process your order. However, during extremely busy periods, this can take 2-3 days. 

Shipping Rates and Options

United Kingdom: 1-3 days at £4.74

European Union: 3-17 days at £5

United States: 3-17 days at £7

Canada: 3-17 days at £7

Australia & New Zealand*: 5-17 days at £25

Asia *(China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates) : 5-17 days at £25

*Please note we currently do not offer free shipping options to these regions.

Delivery

If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us. 

Changing Shipping Information 

Unfortunately, we cannot change your order once it is placed and confirmed. However, you are able to return your items, please see our Returns Policy for more information. 

Tracking Your Order

Once your order has been dispatched, we will email you your tracking number. 

Import Duties

Items shipped outside the UK may be subject to import duties and taxes applicable to your country or country you are shipping to. Customers are solely responsible and liable for any duties, GST or VAT that are specific to their country. We recommended that you contact your local customs office for further information. Customs, duties and taxes are non-refundable by Cou Cou if you choose to return your order for any reason.

Availability