Shipping policy
Shipping Rates and Options
United States
We offer free standard shipping (4-9 days) on orders over $150. For orders under $150, Standard Shipping costs $9 and Express (2-4 days) $12. Duties & Taxes are included; we guarantee no additional charges on receipt.
United Kingdom
We offer free standard shipping (3-4 days) on orders over £150. For orders under £150, Standard Shipping costs £4 (3-4 days) and Express (1-2 days) £9. Duties & Taxes are included; we guarantee no additional charges on receipt.
Canada
Standard Shipping (10-15 days) costs $10 USD and Express (2-4 days) $20 USD. Duties & Taxes are included; we guarantee no additional charges on receipt.
UK Offshore Islands
Standard shipping costs £22 (2-5 days). Duties & Taxes are included; we guarantee no additional charges on receipt.
Western & Central Europe
Countries we ship to: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Ireland, Denmark, Andorra, Gibraltar, Vatican City, Monaco, Sweden.
We offer free standard shipping (2-7 days) on orders over €150. For orders under €150, Standard Shipping costs €9 (2-7 days) and Express (3-5 days) €18. Duties & Taxes are included; we guarantee no additional charges on receipt.
Eastern Europe
Countries we ship to: Åland Islands, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Finland, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Türkiye.
We offer free standard shipping (8-10 days) on orders over €150. For orders under €150, Standard Shipping costs €9 and Express (2-5 days) €22. Duties & Taxes are included; we guarantee no additional charges on receipt.
Norway
Express shipping (5-15 days) costs €12. Duties & Taxes are included; we guarantee no additional charges on receipt.
Switzerland
Express shipping (2-3 days) costs €12. Duties & Taxes are included; we guarantee no additional charges on receipt.
Australia & New Zealand
Standard Shipping (10-13 days) costs £9 and Express (4-7 days) £20. Duties & Taxes are included; we guarantee no additional charges on receipt.
Japan
Standard Shipping (10-14 days) costs £6 and Express (3-5 days) £20. Duties & taxes may be charged on delivery.
Rest of World
Currently we ship to the following territories: China, Hong Kong SAR, India, Indonesia, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Brazil & Israel.
Standard shipping (3-7 days) costs £25.00. Duties & Taxes are included; we guarantee no additional charges on receipt.
Processing Time
We typically take 1 business day to process your order. However, during extremely busy periods, this can take 2-3 days. Once orders are processed, shipping times vary depending on select rate. All days above are business days and exclude bank holidays.
Delivery
If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us.
Changing Shipping Information
Unfortunately, we cannot change your order once it is placed and confirmed. However, you are able to return your items, please see our Returns Policy for more information.
Tracking Your Order
Once your order has been dispatched, we will email you your tracking number.
Import Duties
Cou Cou delivers all packages with duties paid so there are no unforeseen surprises at point of delivery.