PROGRAM DESCRIPTION
The Messaging Privacy Policy explains how Cou Cou collects and uses information about you in relation to its text message marketing program. We use Klaviyo to provide the messaging service to you. Klaviyo acts as our service provider. Klaviyo and Shopify act as our data processor of your information.

COLLECTED INFORMATION
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

If you contact us with question about the Messaging service or for customer service reasons, we will also collect your contact information.

USE OF INFORMATION
We use your information to deliver, analyze, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

WHO WE SHARE YOUR INFORMATION WITH
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

PROTECTION OF INFORMATION
We take organizational, administrative and technical measures to protect your personal data against unauthorised access or disclosure. While we work hard to do so, online activity cannot be 100% secure. We cannot accept liability for unintentional disclosure.

RETENTION OF INFORMATION
We retain your information for as long as you participate in the Messaging Service or as needed to comply with legal obligations. 

TIME OF DAY RESTRICTIONS
The TCPA prohibits any telephone solicitation anytime before 8am and after 9pm in the recipient’s time zone. We abide by quiet hours and will only send messages between 9am to 8pm in the recipient's time zone. 

CONSENT
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following reply: STOP.

For additional opt-out information, please review our Terms. For any questions regarding your personal information or our Messaging Service, please contact us at: hi@coucouintimates.com.